What information will should I provide hundredpercentwholesale.com when I call, email, or fax?
Your full name
Order number (if you have placed an order)
E-mail address (your login ID)
Name or # of product in question
Does hundredpercentwholesale.com have a walk-in store where I can physically pick-up my merchandise?
You may physically pick-up merchandise at the following address: 2700 Yates Ave. Commerce, CA 90040 Please note that UPS and USPS (For shipment to Hawaii, Alaska, Puerto Rico and all international shipment) shipping are our preferred methods of delivering orders. Thus, please use the above pick-up option only in exceptional cases.
How can I subscribe to the hundredpercentwholesale.com newsletter?
How can I unsubscribe to the hundredpercentwholesale.com newsletter?
To unsubscribe from our newsletter, simply click the link to do so at the bottom of the newsletter email you receive.
What are the benefits of subscribing to your newsletter?
We are aware that many of our customers often miss the great deals and promotions we offer on a daily basis. In addition, with such a vast selection of products, it may be difficult to keep track of which products have had their prices reduced or are part of a special deal. Subscribing to our newsletter is the easiest and most accurate way of keeping updated on all of our price reductions and offers. Our newsletter is sent by email once the customer becomes a subscriber.
After logging in to your account with the correct login ID and password, you will be directed to the page Account Information. Near the top left corner will be an edit button for you to change anything you wish.
I forgot my password.
Please email us at sales@hundredpercentwholesale.com if you've forgotten your password. We can only email you a new password, once we have verified your ID and account.
Products
Do you offer a products catalog?
We introduce new products on a weekly basis and therefore do not provide a printed catalog. Our online catalog contains the most comprehensive and updated information regarding our products.
What materials are the handbags made of?
Manufacture information are included in the description tab on each product. The handbags are usually made of Poly Vinyl Chloride (a.k.a. man-made leather), and also Poly Urethane-Shiny (a type of PVC), fabric, nylon, or suede leather.
How do I find out more (ex. size, dimension, appearance) about a product?
You may find out more about a product from its product descriptions usually listed next to the product image. If the information is not available please email us at sales@hundredpercentwholesale.com for the information.
Do you sell fake, replica, or knockoff fashion accessories?
No, we do not. We sell non-brand products that meet customers' usual standards of quality.
I have my own design and wish to custom-make a new product.
We can manufacture various fashion accessories, as long as it is legal to do so. The minimum requirement is 1000 pieces to be made (though some products have different requirements).
Payment
What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, Paypal with confirmed address, Cashier's check/Money order, and wire transfers. We no longer accept COD as a payment method.
How do I pay thru PayPal?
Go to www.paypal.com and register for a new account if you do not already have one. Please make sure that the email you registering with is the same as the one you used to register with www.PayPal.com. Log in to your account and choose the tab "Send Money."
In the "Recipient's Email" field, enter "sales@hundredpercentwholesale.com"
In the "Amount" field, enter the total balance from your order. You should find this either in the order confirmation email or the "Order Status" page in your hundredpercentwholesale.com account
In the "Currency" field, select "U.S. Dollars"
In the "Type" field, select "Goods (other)"
In the "Subject" field, enter your order number for the placed order. You should find this number either in your confirmation email or the "Order Status" page in your account with us
In the "Note" field, please enter any instructions or comments you wish to include.
Click "Continue." You will be directed to the shipping page. Make sure you enter a CONFIRMED address here. Ceri International will NOT ship products to an unconfirmed address
Finally, click "Send Money"
How do I make a bank wire transfer?
After we fulfill and weigh your order, we will inform you by email the total balance, including shipping costs. Go to your bank and request to have money wire transferred to our bank account listed below. A $20.00 bank fee applies.
Wire the total balance of your order, plus the $20.00 fee. Our bank account info will sent to you when order is received.
Upon receiving the transfer, (usually within 24 hours after you make the transfer) we will ship your order.
What is Secure Shopping?
Secure Shopping means that your credit card number and personal information are protected. The website checkout system is on a 128 bit encryption Secure Server and guaranteed safe. All information exchanged is encrypted and cannot be read by anyone other than authorized personnel. One way to tell that the pages are secure is to note the added "s" in the web address in the URL bar as in https:// instead of http://. You will also see a padlock symbol or key in the bottom bar of your browser. In addition, our system is tested daily for invulnerabilities.
Shipping/Delivery
What do you use for shipping?
We use UPS ground for domestic shipping. You may choose Next Day Air, Two-Day or Three-Day Select. The shipping cost will be added to final invoice. We use the US Postal Service for international shipping.
Do you ship internationally?
We welcome international orders. We use USPS for all international shipments, unless the customer prefers another shipping method like UPS.
Please click on the following link to check estimate of shipping cost:
US Postal Service Shipping Cost Calculator
All international orders will process by Wire Transfers to our Bank In US dollars.
How much does shipping cost?
Shipping cost is calculated based on the weight of the merchandise once it is packaged and the zip code to which it will be sent. Note that the calculation is based on shipments leaving from southern California.
If you have a UPS account and prefer us to bill the freight charges to your account, please provide the necessary information in the comments section of your order. Alternatively, please let us know if you prefer to ship by Expedite service instead of normal ground shipping.
Has my order been shipped?
To see if your order has been shipped, log in to My Account at the top right of the home page. There you may view your order status.
How do I track my shipment?
For UPS shipments, go to http://www.ups.com/tracking/tracking.html
For US Postal Service shipments, go to http://www.usps.com/shipping/trackandconfirm.htm
Why does it take so long to receive my order?
Our products are dispersed in multiple warehouses and depending on the items you have ordered we may have to collect them from more than one warehouse before we can ship out all the merchandise. Therefore it may take longer for some orders to ship.
I have a show/deadline pending on a certain date; can you deliver by that time?
We will try our best to meet customers' deadlines. However, due to the high demand on certain products, there are times when deadlines cannot be met. We apologize in advance for the inconvenience. Please make sure you place your order well in advance to minimize the possibility of missing a deadline. Please note that HundredPercentWholesale.com does not guarantee to meet any deadlines; therefore customers cannot claim missing a deadline as a base for cancellation of orders.
Can you ship to an address different from my billing address?
If you wish to ship to an address different from your billing address, please contact your issuing bank and have your preferred shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to addresses.
Please understand that address verification is a precautionary measure we take to ensure your financial safety and to deter fraudulent activity. Making transactions online means that we cannot request a traditional form of identification such as a driver's license. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit score and privacy.
Both your billing and shipping addresses must be verified before we ship your order. If you encounter problems while trying to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call at 1-866-668-7676 to let us know and we will re-attempt address verification to complete the processing of your order.
Note: Orders with the same billing and shipping address are more likely to ship within 1-2 business days.
Do you drop-ship?
As you are aware we are no longer providing Drop Shipment to New Customers but continuing for current customers.
Ordering
Am I required to show proof of a reseller's permit to make an order?
If you are located in California and would like to waive the sales tax of 8.25% from your order, then you must submit proof of a California Seller Certificate: http://www.boe.ca.gov/pdf/boe230.pdf. Please complete the document and fax it to 1-213-747-5238 or email it to sales@hundredpercentwholesale.com.
May I cancel an order?
Unfortunately, we cannot cancel an order once it is placed. Our customers value our fast shipping and prompt delivery policies. In order to maintain consistent customer service and timely delivery, we cannot delete submitted orders from our system. To prevent mistakes on your order, we advise you to thoroughly review your order prior to submission. If you receive an order that you would have preferred to cancel, you may return the item to us and a credit will be applied to your account. Simply follow the instructions under Return Policy. Certain rules and restrictions may apply.
Are the items I ordered in stock?
If the product is displayed online then it is in stock at that time. However, due to the high volume of orders at certain times some items may already be out of stock by the time an order has been placed.
Some items are missing from my order.
Our normal fulfillment rate is around 90%-100%. Therefore, some items are likely out of stock, on backorder, or discontinued. If you have been billed for items that were not received please email us at service@hundredpercentwholesale.com and we will investigate the matter immediately.
Do you offer discounts for volume purchases?
Yes. Please check home page for promotions. We will offer the most competitive price for your items.
All promotions or discounts are only applicable to regular priced items. On sale items are excluded from discount offers. If a customer is interested in purchasing products in boxes, special discounts will be offered.
How do I make an international credit card order?
1. Place an order online with your credit card.
2. Await our email informing you the total balance, including shipping costs.
3. Photocopy the front and back sides of your credit card. Prepare a written authorization in English stating that you allow HundredPercentWholesale.com to charge your account of the stated balance.
4. Write down the bank and phone number of your credit card company.
5. Also write down your E-mail address, contact phone number and fax number.
6. Fax all of the above materials to (323) 726-1781.
How long does a backorder or presale take?
Normally if an item is on backorder status, it will take between four to six weeks to restock. We do not restock every item; only those items that are in high demand may be restocked. For presale items there is an estimated date of arrival in each of the products' descriptions.
Returning
What is your return policy?
Manufacturing defects and errors in shipping. All returns have to be made within 10 days of purchase. Shipping and handling fees are not refundable.
Exchange Policy: Factory damaged item(s) need to be returned within 10 days. We will issue store credit to your account and waive the restocking fee for exchanges. Item(s) must be in satisfactory condition for resale, which includes: Unused; In the original presorted dozen; and in their original plastic bags.
Return and Refund Policy: If you are not satisfied for any reason, you may return your item(s) within 10 days for a full refund of the purchased price (less 20% restocking fee). Item(s) must be in satisfactory condition for resale, which includes: Unused and in their original plastic bags.
Any product that is returned must have a return authorization number that is issued by HundredPercentWholesale Returns Department. To obtain a return authorization number, please email us at service@HundredPercentWholesale.com. The return authorization number must be clearly written on the outside of the package when it is sent to HundredPercentWholesale. Any packages received without a return authorization number written on the package will be declined.
Note:
Shipping & Handling Fees are non-refundable.
On returns/exchanges, the customer is responsible for all shipping charges back to our warehouse.
How do I obtain an RMA for my order?
Any product that is returned must have a return authorization number that is issued by HundredPercentWholesale Returns Department. To obtain a return authorization number, please email us at service@HundredPercentWholesale.com. The return authorization number must be clearly written on the outside of the package when it is sent to HundredPercentWholesale. Any packages received without a return authorization number written on the package will be declined.
